Privacy Policy

In connection with your treatments here at the clinic, it is necessary that we record and process information about you.

1. What information do we process?

In connection with your treatment at the clinic, we record information about your health conditions for use in the medical record-keeping that we are required to carry out under health legislation. The detailed rules can be found in Chapter 6 of the Authorization Act and the Medical Records Order (Executive Order no. 1090 of 28 July 2016 on the patient records of authorized healthcare professionals). In addition to the health information we record about you ourselves, we may receive health information about you from other healthcare professionals, e.g. your doctor, pursuant to the rules in Chapter 9 of the Health Act. The information is used to ensure your safe and effective treatment and the administrative functions associated with it. We are obliged to store your information securely and confidentially. We may also register other information about you for billing purposes. This information is recorded on the basis of Article 6(1)(b) and (f) of the General Data Protection Regulation. We may also use your contact details for sending newsletters or other marketing initiatives. In such cases, we will first obtain your consent. This use is based on Article 6(1)(a) of the General Data Protection Regulation.

2. Disclosure of information

Under the Health Act, we are bound by confidentiality regarding your health and other sensitive matters, but where necessary, we may share your health information internally among our staff. Disclosure of health information outside the clinic may, as a general rule, only take place with your consent. In special cases, disclosure without consent may occur pursuant to the rules in the Health Act. This will typically be to other healthcare professionals, e.g. your own doctor. The detailed rules on this can be found in Chapter 9 of the Health Act. The information we have registered for billing purposes is shared with payment processors to the extent necessary to process payments. If your treatment is paid for in whole or in part by someone other than yourself, e.g. by your region or an insurance company, we will also disclose information about the treatment to the party responsible for payment.

3. How long is the information retained?

Your medical record is retained for the period established by the Danish Patient Safety Authority. The current period is 5 years from the most recent entry in the record, cf. Section 15(2) of the Medical Records Order. In special cases, the record may be retained for longer. Information used for billing purposes is retained for as long as necessary for billing and bookkeeping purposes.

4. Your rights regarding the information

You can gain access to the information we have registered about you by contacting us. Under Section 24 of the Authorization Act, we are not permitted to delete information from your medical record, but if you believe there are errors in the record, you may request that an addendum be made. For information not covered by the medical record, you have the right to have incorrect information corrected or deleted. You also have the right to ask us to stop processing such information about you.

5. Complaints

Complaints about our processing of your personal data may be submitted to the Danish Data Protection Agency, Borgergade 28, 5th floor, 1300 Copenhagen K. You can find further information about the Danish Data Protection Agency at www.datatilsynet.dk. Supervision of the rules in health legislation is carried out by the Danish Patient Safety Authority. You can find the authority's contact details at www.stps.dk